Correctional Services

Correctional Services Staff Development Training

If you motivate staff, they will lead the way and it will bring out the best in them and the organization
Contact Us

Does Your Organization Suffer
from a Negative Work Culture?

  • Low morale
  • Excessive use of force
  • High assault rates
  • Sick leave abuse
  • Corruption
  • Staff call-outs/no-shows
  • Departments not cooperating
  • Staff grievances
  • Lack of teamwork
  • Staff conflicts
  • Dirty Staff
  • Poor staff retention
  • High turnover
  • Poor supervisor training
  • Resistance to proposed changes
  • Undermining Academy training

Addressing these problem areas without addressing the underlying working culture is a short-term symptom relief approach.

It is unsustainable.

CRS is here to help you better understand your existing culture so you can take steps to improve it.

Teambuilding Attitude Conflict Transformation (TACT) Training

An energizing, empowering and enjoyable 3-day training that improves participants attitudes about themselves, their jobs and their co-workers, relations with other departments and the organization as a whole. Participants develop hope for positive change in the working culture and learn attitude and interpersonal skills that are personally transformational. They value the training and what they have learned and appreciate the organization giving them an opportunity to experience it. The greater the diversity of participants, the more the organization will benefit.

Effective Supervisor Training (EST)

Supervisors are often oriented to the tasks of supervision but not to being an effective supervisor. The leadership qualities of understanding self, the various styles of supervision, what motivates staff and how to motivate, engage and empower them as well as a special section on mediating conflicts on the job. Supervisors and staff have commented on how transformative the EST training is. It’s benefit will be enhanced when experienced after the TACT training.

Teambuilding Attitude De-escalation (TAD) Training

The focus of this training is de-escalating violent or potentially violent situations. Interpersonal skills and strategies are learned for understanding, preventing and de-escalating on-the-job conflicts. Understanding anger, its source and tools for defusing it in others are important for ensuring a safe work setting. Not only are valuable interpersonal communication skills taught, but also tools that draw on the wealth of experience of the participants themselves.

Anger Management Training (AMT)

This training has often been used for employees who have anger issues. It is a more concentrated training than the TACT training and best experienced after the TACT training. When staff carry a lot of anger, it turns into toxic resentment. This training gives participants the tools and experience to release this resentment, resulting in a transformation of attitude often significantly improving job performance.

Mediation Training

This training is a ground-up training, beginning with basic interpersonal communication skills, conflict management skills and leading up to mediation skills. There is ample practice at being a mediator. The training is a combination of the Immersive Experiential Training Methodology and the mediation training from the Center for Resolutions in Media, Pennsylvania. Participants will learn basic mediation skills and be able to mediate disputes on the job.

What Participants and their Supervisors Say

Director of Treatment, OCCC, Massachusetts DOC

The training was FABULOUS. Thought provoking, fun interactive, introspective, and it also created an opportunity to get to know some folks who you see everyday but don’t commonly interact with. I advocate for this program for all staff as it truly was a great experience with some valuable lessons learned.

Director of Treatment, OCCC, Massachusetts Department of Corrections

New Jersey DOC Training Academy Director

I am constantly amazed at the transformation our staff exepriences during your training sessions. There is actually a paradigm shift from rigidity and inflexibility ingrained in Corrections, to the understanding and acceptance of the value of community and teamwork. There can be no greater compliment or validation of the effectiveness of the training program.

Training Academy Director, New Jersey Department of Corrections

Philadelphia Prison Captain

I personally have seen a major difference in the way staff perceive themselves, the way they interact with on another and the way they interact with support staff, whether they be social service or maintenance. Also, the rate of sick abuse or not coming to work has dropped and the overall attitude of the workplace has improved.

Captain, Philadelphia Prison System

The Evidence

Long-term Impact

The changes experienced by staff are not short-term. Philadelphia Prison System staff stated they were still using the skills six months after the training: 82% on the job and 85% off the job.

Transforming the Workplace

When the New Jersey staff came to observe the TACT training in Philadelphia, the NJ training academy was experiencing so much internal conflict there were plans on the books to transfer most of the staff. What they saw convinced them that TACT would be worth doing. After the TACT training, the situation improved so much that no-one was transferred.

Making the Workplace Safer

The North Carolina Department of Safety recognizes the benefit of TACT training for their staff. Ultimately, it makes the facility actually run more safely.